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Basic Incident Management

When introducing Incident Management, teams should just start with the basics: Training on the role of Incident Commanders, a shared vocabulary, expected communication patterns.

Tooling might be introduced as well, but don’t expect teams to adapt to ICS tools right away. Meet them where there are, using existing well-understood tools first.

A good starting point is from pagerduty: https://response.pagerduty.com/

Related Products: blameless.com, ServiceNow, FireHydrant, Rootly, incident.io

Prerequisites: TBC

Next: TBC

Related terms: TBC