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Focus on Prevention and Near Misses instead of Outages

When a team is able to shift their attention to prevention and near misses, they stop being reactive and are becoming proactive. This is more of a checkpoint than a real capability, but it is worth citing as it can be a notable goal for a team and a significant morale boost.

Alternatively, a team can continue to be reactive, but focus some of their non-reactive, non-toil time toward proactive work. This can then have a positive reinforcement loop, reducing the need for reactive work.

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